Refund policy
Effective Date: July 29, 2026
At Dharma Objects, your satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
30-Day Return Window
We accept return requests within 30 days of the date your order is delivered for eligible items.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned with original accessories, and included materials.
- Include proof of purchase (order number or receipt).
Items that do not meet these requirements may not be eligible for a return or refund.
Non-Returnable Items
The following items cannot be returned or refunded unless they arrive damaged, defective, or incorrect:
- Custom or personalized products.
- Gift cards.
- Digital products or downloadable content.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue, please provide:
- Your order number.
- A description of the problem.
- Clear photos of the item and its packaging.
We will review your request and work with you to provide a replacement, exchange, or refund as quickly as possible.
How to Start a Return
To request a return:
- Contact our customer support team within 30 days of delivery.
- Provide your order number and the reason for your return.
- Wait for return approval and instructions from our team.
- Ship the approved return within 14 days of receiving return authorization.
Returns sent without prior approval may not be accepted.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error, a damaged item, or a defective product.
- We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned packages.
- Original shipping charges are non-refundable unless the return is due to our error or a defective item.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.
If approved:
- Your refund will be issued to your original payment method.
- Please allow 5–10 business days for your refund to appear after processing, depending on your bank or payment provider.
Exchanges
We replace items only if they are defective, damaged, incorrect, or if an eligible product exchange is requested and the replacement item is available.
Please contact us to arrange an exchange.
Order Cancellations
Orders may be canceled before they have been processed or shipped.
Once an order has been shipped, it cannot be canceled and must follow the return process outlined in this policy.
Refused or Undeliverable Orders
If an order is refused or returned to us as undeliverable, any refund issued may be reduced by original shipping costs and any additional return shipping fees incurred.
International Returns
Customers are responsible for any customs fees, duties, taxes, or import charges associated with international returns unless otherwise required by applicable law.
Contact Us
If you have questions about your order or would like to request a return, please contact us:
Dharma Objects
Email: sales@dharmaobjects.com
Chat Button: Located at the bottom right of desktop view of website.
Thank you for choosing Dharma Objects. We appreciate your support and are committed to providing quality products and excellent customer service.